Returns & Exchanges

At Cole Haan Saudi Arabia, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you may return eligible items within 15 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and navigate to the 'My Orders' section to select the items you wish to return and submit a formal request.

• 2.
  Prepare the Package

  Place the items in their original packaging, ensuring all tags are attached and the products are in unworn, original condition.

• 3.
  Schedule a Pickup

  Our courier partner will contact you within 48 hours of your request to arrange a convenient collection time from your Saudi Arabian address.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves the returned items, your refund will be processed back to your original payment method within 7 to 10 business days.